I do not normally write reviews (good or bad) but was so disgusted by my experience at this salon feel it is necessary to share. I am a breast cancer survivor who has been having a very emotional year dealing with hair loss due to chemo. After finishing chemo I had extensions placed at another salon. After a few months I was ready to have them removed. After calling and booking an appt weeks in advance anxiously waited to see how my hair had grown. The day of my appt I was running 5 minutes late and called in a timely manner to let them know only to be told that I was not in the system for that day but instead they mistakenly put me in for 2 weeks later. They asked if I could come in 2 1/2 hours later which I agreed to even and ensured me that they would be able to take me at that time even though I had already driven almost an hour to get there. Upon my arrival 2 1/2 hours later I was told that they needed more time and asked if I could come back a little later. Being desperate to get this done before my upcoming surgery which I had told them about I agreed again. As I was trying to waste sometime I received a phone call telling me that I can either come back much later or even better for them the next day. This to me was unacceptable. Why should I a breast cancer survivor with 3 young children at home with a babysitter be punished for a mistake they made? They did not take any responsibility for their mistake and did not do anything to try and help the situation. If anything they only made things worse by telling me that they understand how I feel. No they didn’t or they would never have had such disrespect for me and the toll this experience was adding to my emotional distress. I spoke with Jonathan personally that day as well as his one employee and I just wanted to share how disgusted I was with how he handled this situation.
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