The guitar arrived dirty with rusty strings and buzzing/intonation issues. I reached out to the company(twice before they answered) and they took an entire day to get back to me. They claimed that the guitar was set up and cleaned by the guitar tech before shipment and that this was validated by three store employees. They suggested that the filthy guitar, rusted strings and buzzing issues happened in transit. Their solution was to send me two packs of strings and a cleaning cloth. They were not willing to remedy the issues with the guitar buzzing. Overall my experience with this company was sub-par. Everything about them screams greedy corporation. Sadly I’ve even had better experiences at Guitar Center. It’s already difficult enough buying a guitar online without being able to try it first. I could understand this kind of behavior if I had bought from a pawn shop but this was a music store claiming to be dedicated to quality products and customer satisfaction. Their guitar tech’s level of quality assurance is questionable at best. I would encourage you to be extremely cautious purchasing guitars and other items from them due to inaccurate listing descriptions, lackluster quality assurance and a non-existent customer satisfaction philosophy. Be careful out there! Shame on you Mesilla Valley “Pro” Music!
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