I work in a small office so unscheduled drop-ins can be disruptive; To me, a 5-star
drop-in involves 5 main criteria: They are engaging, not pushy, they keep it brief, they remind me of what they do and what sets them apart from their competition and they don't demand a meeting with the owner. Bringing chocolate never hurts either. Rachel Billman gets 5 stars on all counts which definitely increases the odds of us referring more business to Thompson Building Associates.
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