Shaine arrived with a big smile on his face and got to work immediately. Except for lunch he worked straight through until the job was completed. No break for this technician! When he found out that the pump had to be replaced along with the furnace he immediately communicated with Franklin Heating and Refrigeration and with me. I appreciated that he making sure that everything was in good condition. His dedication and hard work are the direct result of the owner's (Bob) excellent management skills and interaction with his staff. Good job Shaine!
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