Wayne was courteous and professional. He conducted several tests and asked a lot of questions so he could gather as much information as possible. He determined what the problem was and fixed it. He also made several suggestions (e.g. cleaning/replacing the hose leading from our dehumidifier, making sure all of our high/low air return vents are open, increasing the blower speed) to improve the safety and efficiency of our system. He also explained that our furnace may require an additional air source to further improve system performance, and he explained what would need to be done to accomplish that.
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