Mike has been to our house twice in the last two months. The first visit was for a hot water heater install and yesterday he returned for an emergency call for a clogged drain line that was causing back flow into the basement. Both times I was impressed with his friendly demeanor, his attention to detail, and with how he took the time to explain the problems and the work that he was performing. He arrived promptly, early within the service window (with a call ahead to let me know his ETA). He put on protective booties before he entered the house and each time he went back and forth to the truck. He took care to protect the floors from his equipment, and both he and his partner cleaned up everything to spotless condition after they completed the work. After clearing the drain line, he ran a camera to ensure that there were no additional problems. In his inspection, he noticed that there was some scaling in the iron pipes and he was candid about being uncertain about the best way to approach the problem. While still on site, he consulted with two of his colleagues and when he received conflicting recommendations, he told me that he would dig deeper and come up with the best recommendation. I appreciate this candor, which speaks to his integrity. I would not hesitate to use Mallick Plumbing again and would hope that Mike was the one to answer the call should I need a plumber again.
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