We booked a 3 rooms over 3,000 and was supposed to go and the storm hit. We where told we would receive a refund if there was a mandatory evacuation and there was. Once that happened we where told there would be no refund because we didn't take traveler insurance! of course no one told us about it and then we where told we could reschedule well after the storm the story shifted to we cant reschedule . So long story short staff was very rude and went way over board with attitude and was very distrustful and lied time after time. Was told don't call back or we will be blocked! Does this sound professional ? we are out 3100.00 bucks and nothing! We have to get a lawyer to get our money back! Do not rent from them they will take your money!!!!!
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