I don't know who all of you had that made your experience so grand but this company has been nothing but a headache. They somehow didn't include in the cleaning quote to clean where the fire started. That's kind of a no brainer. They continuously say one thing and do another. The "cleaning" job was handed over to Two teenage girls that I have to micro manage to make sure the job is done properly. That's their professional clean up crew. The other crew got debris all over our two couchs that are barely over 2 years old and costs near 3000 dollars have not even attempted to suggest that they will clean it. They got debris all over my television and to the credit of the boss "Harry"they were told to clean it up but they didn't and he never checked to make sure so it's just sitting There.There is about 2 days of work left but we will see how long it takes them to finish the job. I'm sure Harry is a private contractor perhaps contracted out by shambaugh but anytime I need to ask something I have to take it up with shambaugh and not the contractor. Poor communication. Poor workmanship. Poor everything. We had a problem and we were trying to hash it out so Garrett and some other person came over with an attitude and told my landlord he was being "aggressive" when all he was doing was trying to explain in a calm manner. Then Garrett walked over to our kitchen counter and slammed down the cleaning quote like a child. They changed their tune when they realized my fiancee was recording them on her cell phone. I also just caught my contractor talking crap about us because he accidentally texted me when he thought he was texting someone else just because he misunderstood something i said in a text. It's like high school all over again dealing with these people. They act like they are doing us a favor or charity when they are getting paid thousands of dollars to do a JOB and I have to make sure my contractors teenage daughters actually clean. They have lied and said they have done things I know they have not done and then I get an attitude from either Harry or someone from this company. Go elsewhere. And find a company that will treat you properly. I am writing this before the work is complete but so far it's been horrible. Also as a note for our lawyer if they read this and decide to treat us badly for giving our honest opinion of this company I wouldn't be surprised if the two teenage girls showed up to clean our carpets with a rug doctor..i mean hell I think they are painting our kitchen too
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