Classic bait and switch company. I ordered a beautiful bouquet for my friend for her birthday. Upgraded the bouquet to make it fuller with more flowers. She sent me a picture of what she received thanking me. I was so angry that I had spent so much money and her bouquet was skimpy and missing at least 3 different types of flowers that were supposed to be in there. When I contacted them, they referenced their substitution policy. Basically, their substitution policy means they take your money, put what they want in it and then argue with you about it. I will NEVER do business with Ava's again. I send A LOT of flowers using different florists and have never had something like this happen. Shame on you Ava's. People need to shop elsewhere if you want what you pay for.
more