Very sad to say I have used Ava's flowers in the past with much success, however, this time the local florist Ava's used to deliver birthday flowers for my sister really dropped the ball. Received text on day of delivery that flowers were delivered when in fact they were not. Local florist did not go the extra mile to wait at gated community to get in to deliver flowers or try to reach my sister by phone, or leave a message or try to contact me. In fact, local florist lied that they left my sister a message about attempted delivery. By the time I called my sister, Ava's was closed, and had to wait until next day to contact Ava's and apologize to sister. Attempting redelivery, but very unhappy with customer service on this order and will not order again. Also not happy about receiving store credit instead of a credit back to credit card.
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