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Horrible Experience - Review by Guest | Sierra LLC Air Conditioning & Heating

Sierra LLC Air Conditioning & Heating

Horrible Experience 5/18/2018

Tech was late for the very first visit. I had to personally call them to inquire after my 4hr window time had already passed. They informed me the tech was running behind. I let it go, even though I was not happy they couldn’t call me to inform me. Bad customer service. After seeing the tech for a diagnosis of my unit, I scheduled a second appt to repair what was suggested. On my second appt, I was scheduled between 12-4. I fell asleep on my couch waiting for a phone call or knock on my door, which I did not receive either. It was 5:30 when I woke up and I hadn’t heard anything from them. So, I personally called again, like I did my first visit, and the girl couldn’t really explain what happened only that she would reschedule me. I denied and hung up. I received a call from Jennifer, supposedly a manager, I missed her initial call and called back. She has yet to call me back. Horrible experience! I had a referral lined up, too, I let them know right away my horrible experience. I found another company. more
Owner response
Owner response 5/24/2018
Thank you for providing us feedback, as we are always looking for ways in which we can improve upon our procedures. We pride ourselves in our customer service and it is uncommon for these situations to arise. We apologize for any inconveniences caused by this situation and we are sorry to hear that in the end you went with another company. Although you have already gotten the repairs completed, we would still like to make things right with you. Susan called you this morning but was unable to leave a message as your voicemail was full. Please give her a call at your convenience at 702.798.1055 x9254. We look forward to speaking with you soon and again our apologies for the level of service you experienced.