Do not waste your time. This establishment is an absolute joke.
We called Rydell on Thursday to set up an appointment to purchase a vehicle we found online. The sales rep (Craig Croaker) said the vehicle was unavailable at the time because it was brand new to them and still under inspection, so we were instructed to call first thing in the morning so they could get us an appointment to see it.
We called right at Rydell’s opening time (8 a.m.) Friday. Croaker asked us to come in at 11. We were on time, (not to mention we paid a babysitter to ensure the process went as timely and smoothly as possible) only to have him tell us there was a “problem”.
The problem turned out to be that another sales rep had set up an appointment for someone else to see the vehicle, and according to Rydell management (Ben Knudson), “hidden” (his words) not only the keys, but also the vehicle. No one was able to tell me exactly what that meant.
Despite the other party’s appointment not being until 12:30PM, we were not allowed to see the vehicle Rydell had scheduled us an appointment to see.
I asked what we could have done differently or what they recommend shoppers do to avoid this mishap. Knudson tells me “this happens” and “with 30+ salesmen, it actually happens at least once every 3 months”. Actual quotes.
Kathy Lind, the customer service manager, followed up by calling my husband (unsolicited) many hours later on Friday, saying she was told about the situation by Knudson and was “embarrassed” and “shocked” to hear that this had happened, telling us she’s never heard of it happening to anyone. However, the dealership did nothing to rectify the situation. Kathy offered an unsatisfactory deal on a vehicle we had no interest in. We followed up with a counter offer (that would have cost dealership less than $1,000; we certainly weren’t asking for a free vehicle.) and were promised a call on Monday. We waited all day for a call that never came. Now another day is half over, and no response from Rydell.
Unreal.
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