After showing up for my appointment I was told I would have to reschedule because I didn’t have paperwork. Of course my next question was, what paperwork? The mail office staff member insisted that I was given instructions on how to download when in fact I recall him telling me he was going to email it to me, which he never did. He had zero empathy on his part and it was obvious he was delighted since I was the last appointment of the day.
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