Unique installed a high velocity system for my older home in one week. Brian and Chris had helped me understand the entire process before signing and how the system would be run. Price was very competitive. Install was by Quy and Son and they were fantastic and got to rooms and locations not thought possible by earlier walkthroughs. Very happy with the results. Install week was during a heat wave and they never complained once
The reason for the average rating was that permits were not filed until the day before the install would be completed. Per my contract, Unique was to secure and pull the permits PRIOR to the work being performed. They dropped off the application with my township, and after I paid my balance, the township required additional drawings and was never followed up with nor notified by Unique. After several times reaching out to Unique, the permits were finally ready to be picked up 4 months AFTER the install of the system.
Other criticism of the process was that it was sold as you would never know they were there going home for the day during the week of the install, but my house was a mess with equipment stored in one room, walls and doors dinged up, etc. They also walked away on the last day with the system running at a fraction of it's total capacity. Was explained to me that a card was not fully inserted into the unit to configure its operation
Unique to their defense did come out same or next day to address these issues, after calling, and for the extent of the work done it is to be expected to be inconvenienced and have some touch up painting to do after - but for the cost of the system, one would hope it would be tested and/or balanced before moving on to the next job. Communication after the install was minimal and no followup or review of the install was done
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