My family dropped our WiiU off for repair (the 8th) and were told that the turn around would be 2-3 days. After not hearing anything from the company for 5 days (the 13th), I stopped in to the store. I was told that they were ordering a part (it had been ordered that day), and that it should be here in 5 days. Disappointed that the repair was already this delayed, I said ok. We called back on the 18th and were informed that the company just saw that the part had been cancelled and they needed to reorder (another 5 days). Finally, on the afternoon on the 23rd (15 days later from the initial drop off) we were told that the WiiU was ready. After having waited a half month to get our gaming system back, I asked if there was any type of recompense or compensation to make up for the additional wait time (remember, it was initially said to be 2-3 days). I was curtly told by the manager that I could either have the part taken out and be charged nothing or I could pay the full price (which I did). I understand that there can be circumstances beyond a company's control, but there is also customer service and relations that ARE within a company's control. Though our WiiU system did get repaired, the amount of time and more importantly, the lack of care or consideration of keeping customers warrants my 2 star rating of this business. I will not be returning as a customer and do not recommend this location to anyone.
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