I received a call back from the after hours service technician, Pan Ngai shortly after calling H&H answering service. I explained the problem that I was experiencing with the hot water heater that an H&H technician had installed the day before. As I wasn't able to be at home until after 3:30 on Saturday, Pan promised to call me back to advise what time he would be able to remedy the problem. He did call back & was on site within 30 minutes. He identified and fixed the problem and explained what had caused it. Very professional service technician who represents H&H very well!
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