Absolutely horrible company to deal with. Poor workmanship. We had to drain our pool multiple times due to problems with their work it’s on us to refill it and add all the chems. Anytime it is brought up they refer to the contract you sign. Their subcontractors are mediocre at best. There is no communication between pool town and the customer or pool town and their own subcontractors. During our renovation I had to take weeks worth of vacation to oversee the construction process because nobody from pool town ever shows up. Not ever! You call them and get the runaround and things just get delayed because they schedule too many jobs at once. It was weeks between each part of our Reno. It started in early June and ended days before Labor Day. When they were done my concrete driveway was cracked to which I was told there is nothing they can do and r not responsible because it’s in the contract and my pool was covered with debris along with concrete and debris in the pool. I had to install handrails and figure out a salt system on my own as well as clean the pool. Very unprofessional company to say the least
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