Plumbing problems seem to only occur on weekends and this was no exception. My 13 year old water started leaking and was noticed at 4:00 PM on a Saturday. A call was placed to Ben Franklin Plumbing and a service tech, Ken P., was on site within 45 minutes. The situation was inspected by Ken P. and various options were documented and explained. An option was selected and work began by 5:30 PM. All parts, including the water heater, were on Ken P.'s service truck and the work to remove the old water heater and install the new one progressed with no problems. Great care was shown in not making a mess with the removal and installation. All work was completed by 8:00 PM and was done in a very professional manner.
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