Took 2 days to get authorized to add a DVR service, which also meant going to the local shop to swap out the box. Correctly installed new box. After going through the myriad of "Press 1" options and entering my account number, "Robert" answered and asked me for my account number. I spent 35 minutes on the call and "Robert" was unable to "Turn On" DVR service from the company, so now get to wait three more days before a service tech can come between 8 and 10 PM to push yet another button. Unfortunately Consolidated has all of Katy in their back pocket. If I you can use another company or service, DO IT.
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