The servicer called in advance and arrived as scheduled. He was knowledgeable, well-equipped and very solicitous of keeping dirt and filth under control. He diagnosed the problem and resolved in promptly. He cleaned the area, collected and wiped down his tools and left. Overall, I was impressed with his professionalism and competence, and as well found him very approachable. My major complaint was the charge was exorbitant, in excess of $400/hour!!! This firm does good work but I will never call them again unless I'm in total desperation
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