WOW what a professional tec. He was kind and courteous. truly concerned with my issue and took the time to be sure all possibilities for the concern were addressed. He took every precaution to be clean(boot covers, droop cloth, gloves for finger prints, WOW). So needless to say the issue was fixed right the first time. Also the follow up from customer service was great. Over all very impressed. Me and all my family and friends will always use "Sierra" thank you!
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