I have maintained an annual service contract with BW/Cook since the installation of my HVAC system. Twice a year they come to the house and check/adjust the equipment. This year the service tech was Brian S. Brian arrived on time, introduced himself and quickly got to work. He was careful to not track through the house (booties) and to ensure that Mr. Kissinger (cat) didn't escape. After he completed the work, he reviewed with me what was done, general condition of my system and asked if I had any questions. Over the years, different BW/Cook techs have recommended various repairs. I have developed a trust in their recommendations
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