I am in the 5th month of my first service contract with Unique. While their maintenance fee is a bit higher than my last provider, they deliver significant value for that price. Both my spring and winter service appointments were smooth and I had 1 service call to replace a part in my AC unit during a 90 degree week this summer. They came out within 2 hours, fixed the part (capacitor) in 15 minutes and were gone. No charge and nothing for me to even sign.
I have met 2 different technicians at this point and they were both polite, knowledgeable and generally a pleasure to deal with during my 3 interactions so far. The people in the scheduling office are equally pleasant to deal with and very responsive. Very positive experience so far . . .
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