Matt was the latest tech we had in our home. He did a yearly check on our furnace. This was the 5th time I have used Sierra. I can't remember all the names but Drew and Jason saved my old air conditioner and were Lso excellent. The tech that drained and worked on out hot water heater was suburb. We will be buying a new one from Sierra when this one goes, as it is old, too. We bought the plan to maintain our a/c and furnace as it also saves money on parts. I can't say enough good words about Rachael and the office staff. Everyone is ten star in my book. Thank you. Linda and Phil
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