The technician who came to my house, Alex I., was smart, efficient, and delightful. I was ready to be grumpy because I had to wait 2 days to get an appointment, and then today had to wait 2 hours for his arrival, but Alex softened my mood very quickly, AND cleared up my plumbing problems with skill and good humor. He also had a recommendation for some further work, but didn't push this at all... just gave me an estimate, and readily accepted my decision to hold off on the additional work until a later date.
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