Our field service responder Ken was a tremendous help with our plumbing emergency. The house was saturated with water from a water heater that burst. Not only did he perform the necessary measures to disconnect the water heater, he further assisted us with dealing with the company personnel during the water extraction. His advice was pretty much a checklist of items that we should address - from contacting our property insurer to listing legitimate measures that would likely be necessary to protecting the house from the effects of the flooding such as mold, etc. Ken was very professional and a calming influence in an emergency setting. We are very grateful of his work and advice.
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