Every bit of this experience was an awful one. I have never dealt with such an unprofessional company, from the customer service operators all the way up to executives. I placed an order of a boquet for same day delivery, and not only was my order downgraded to a smaller arrangement that I paid $52 dollars for, but it wasn't received until the next day, and it HAD to be delivered same day. When I called the next morning to cancel the order, a manager told me she'd cancel it and I'd receive a refund, Then I got a notification saying it was delivered against my wishes. I called back for 3 DAYS and kept getting the run around from every manager I spoke to, who never called me back and left me on hold for over 30 minutes before our calls were disconnected. I finally spoke to Orlando today, who informed me there was nothing they could do even though they messed up. But don't worry, because they can offer me a $20 store credit, because I'll definitely want to do more business with this company....entirely disappointed and I'm recommending to everyone NEVER to use this company.
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