Mr. Cook was gracious, friendly, careful, thorough, and professional. He took time to introduce a trainee working with him. He chatted briefly about common friends. He wore shoe covers whenever he was in the house. He checked all operations and cleaned the outdoor part of the air conditioner. When he finished I signed the necessary paperwork. And he left with a friendly farewell. No time wasted. Did a good job. My kind of service person!
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