Ray O came out to look at why I was not getting hot water in the house from the water heater I had just installed 16 months ago. He was very helpful, and also pointed out several other things I could take care of myself that would eliminate future problems. Frankly I was a little concerned with the company when calling them, and was a little put off by their call support. But Ray O was top notch and knew his stuff, and probably has saved me money and headaches down the road.
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