Do not entrust your loved ones with this company. We went to this company on March 7, 2016 to arrange for the cremation of our mother. We were told that it would take 7-10 days for the process to be complete. On March 18 I called about my mothers ashes. They told me she had not been cremated yet because they were waiting on the death certificate to be signed. I asked for the name of the doctor and immediately called her office. She had not received any notification from simple cremations. She is our family doctor so she went ahead and went into the database and signed the certificate for me. ( this took a phone call and approximately 15 minutes to complete)
I called simple cremations the next day and was told to expect my moms ashes the following Thursday. That Friday my sister called and was told the ashes were there in the office and that they were waiting on a vessel that we ordered. On the following Tuesday we went in to pick up her ashes. They werent there. I asked why and was told they were still waiting on the vessel. I asked why they had not followed up on the order and was told that he went on vacation for two weeks and noone told him to do that. I demanded that my mothers ashes be there the next day and I wanted a refund for the vessel. he told me I could pick them up myself. I told him that was his job and that he better have them there the next day. We picked them up the next morning.
It took almost a month for us to get our mothers ashes. It is already painful to go through the process of burying your mother, but to have to wait a month to lay her to rest is unbearable.
Please dont trust this company to take care of your loved one. They dont care and are very incompetent.
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