I called Grout Medic (Southlake, TX) and made an appointment for the examination and resolution to my tile floor problem. Cesar arrived on time and spent nearly two hours investigating and testing my tile and grout and the chemical residue that needed to be removed. He came back a second time to test various methods to clean-up and re-seal. Cesar made himself available via phone and e-mail to assist me in my research. Ultimately, we came to the conclusion that the tile floor needs to be replaced. I was impressed how committed Cesar is to his profession and to excellent customer service.
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