Wow...finally a company and technician (Richard P) who deliver more than they promise. I used a general contractor during my home remodeling and installed two tankless water heaters. I called him back numerous times due to lack of hot water, system error codes and overall poor system performance. When the cold weather set in early in January the warm water disappeared altogether. I called another contractor in after checking with the local gas company for authorized service techs and his solution was to reposition the units to separate places in the house and re-pipe the supply lines at a cost of thousands. I decided to get a second opinion and found ER Plumbing on the manufacturers website. I scheduled an appointment and Richard P arrived on time and in uniform. He took some time to get the history of the problem from me, looked through the house to see for himself where the hot water is needed and then conducted a few tests on the hot water system to determine where the problem might be. As Richard conducted one of the last tests I went to the farthest bathroom from the unit and turned on the hot water....voila! Hot water....and I mean HOT water....for the first time. In what turned out to be a very complicated problem with gas pressure, gas regulators and pipe sizes Richard figured out the problem was not enough gas pressure and designed a fix to deliver the proper amount of gas to each unit. Excellent troubleshooting skills. When he left that day we had hot water for the entire house using only one unit and plan from Richard to return and complete the fix with some parts he had to get. When he returned that Monday to complete the fix it turned out the entire gas supply to the house was regulated in such a way that only one tankless system could operate. Richard again designed a fix. Using another regulator and some dedicated piping Richard delivered the needed amount of gas to each unit while not changing the gas supply to the rest of the house. ER Plumbing lives the motto..'Serviced once, Client for life.'!
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