Amazing company. Bought a new system through them two years ago with high end hospital grade filter. Maintenance was performed last month and they didn't bring new filter to be installed. SCAM Quoted $150 for new filter almost two months go by and no call. Was supposed to be back to install within a week. So I called and asked for status update. No apology. Made appointment for filter to be replaced. Quoted $150 Called back moments later to reschedule time and customer service states " We don't know how much it will cost " Parts manager supposed to call. Never called. Finally I talk to someone and they quote an estimated $300 even though the kit only costs $147 and I am on their maintenance plan. DO NOT DO BUSINESS WITH THEM. They wanted to charge a labor cost even though they should have brought the new filter with them. Typical. Company screws up and wants to charge the little guy.
more