Melvin and James were professional, timely, and non-disruptive. They did a thorough job of explaining the process beforehand and showing me what they did after. They didn't get startled by the bird I forgot to warn them we had. :)
I added the sanitizing option because there wasn't a hard sell--James objectively told me about the service.
The whole process was fast--I called to schedule on Monday afternoon and 48 hours later my ducts are clean!
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