Mike was prompt, friendly, explained things clearly. He came in to clean out the sewer drain, because I had some sewage backup. As he was testing the toilet, he noticed a leak. Putting in a dual flush toilet turned out to be the best choice,so he cleared the line, showed me a video of the inside of the pipe (a walk through a dense forest, with lots of overhanging foliage) installed the new toilet all with a minimum of fuss and no muss. I was very happy with the work. This was early Monday afternoon, after making the appointment on Sunday afternoon.
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