We had a water heater that worked fine for three months. Then one night it started boiling from the pressure relief valve. We turned our heater down to the lowest heat setting and made a claim for repair to our home owner company, Home Warranty of America.
They sent out East Texas Plumbing, who only tested the water temperature and collected $75 for the visit. They never tested the pressure relief valve or the thermostat. When Owner Tim was called, he was exceedingly rude to my wife and then myself. He used thermal expansion to say everything was fine. When thermal expansion could not explain the concern...he just stuck to his two words and said look them up on the internet.
Tim could not explain why the water heater started boiling out the pressure relief valve after three months of working as designed at a medium setting. When asked why the water heater could not be turned up past just above warm, he said how manufacturers decide to build hot water heaters is not his problem.
East Texas Plumbing Company has a D+ Better Business Bureau rating and will not even provide you piece of mind. Save your money and use a different plumber!
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