Tom showed up right when he said he would, which is a definite plus! My grandson put something down the toilet and created a definite stoppage. Tom first tried to use the auger, but my grandson does things right - and created an impenetrable stoppage. So, the entire toilet needed to be taken off, cleared out and put back. I truly think Tom left the bathroom cleaner than it was when he got there - plus the toilet works! What more can you ask? Tom also answered some other questions for me, and was extremely helpful. I'd definitely ask for him again.
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