Rich Downey from John Beal came out to our house 3 weeks ago to let us know if we had any hail damage from the recent hail storm in April. He let me know to call my insurance company to schedule an appointment with an adjuster right away and promised he would be present. He said if he had another appointment scheduled unless it was with another insurance adjuster he would even move it. I made the appointment for May 25th which was the insurance adjusters first available appointment. I immediately called Rich back to see if he was available. He told me he was and that he didn't have anything else scheduled that day. Well May 25th comes. My insurance adjuster shows up and Rich does not. He didn't even bother to call me. His response was "it is a Holiday weekend, I am out of town!" he than proceeds to make up some excuse about a dog. I don't really care for excuses. There is no excuse for saying it is a holiday weekend and you are out of town than making up some lame excuse without even calling to let your customer know. He even promised to reschedule other appointments if needed to be here.
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