Yesterday, I was scheduled for my spring maintenance of my AC units. They time I had my appt for was 11:00 a.m.-1:00 p.m. I called twice to find out when he would be showing and was put on hold a long time. Finally, Andrew showed at about 3:00pm. This did not impress me much, but after Andrew's highly professional inspection of our units and sincere apologies as his previous customer had a big issue, I determined that I would rather wait longer for Andrew than have someone less competent do the inspection.
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