From the start, the customer service was great! We had no idea where to start getting a new water softener and from the first phone call, all of the stress was gone! Kevan came to our house to see our (old) water softening system and to test our water. He was very professional and very easy to talk to. He answered all of our questions, tested our water and knew exactly what to show us based on our budget. Once we decided, the installation process was just as smooth. John gave us a courtesy call of when he was in the area. He worked very efficiently, took our old system out and installed the new. Very clean and respectable. When he was finished working he talked me through step by step on how to change the filter/check the pressure/add salt, etc. Both employees left their number and told us to call if we have any questions that come up. It definitely gave us peace of mind knowing Kinetico Aquarius Plumbing & Water Conditioning will be there for us!!
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