I was sick and had 3 small children with me so I didn't want to wait in a waiting room for a long time. I called the urgent care and they said they take appointments so I made an appointment. I waited 2.5 hours in their waiting room with three small children. My appointment was for 11am and I wasn't seen until 1:30. I'm sure the doc took a nice long lunch instead of seeing me. It's not a problem they wanted to take a lunch. The problem was they made an appointment with me before their lunch and treated me poorly by telling me they'd be with me in a few minutes. I asked when I was going to bee seen and you could tell the front desk was ashamed of how long they were making me wait. I would have been seen 10x over by just going to an IHC Instacare that doesn't take appointments.
I would have left, but they kept telling me it would just be a few minutes. I didn't want to take 3 little kids to another waiting room (one of them had strep throat and was miserable). Once I was seen, I told the doctor and the PA in no uncertain terms that I felt the practice was very rude and disrespectful. They're obviously gods because they have a PA or some other sort of paper to hang on their wall and they were offended that I would tell them they were rude for making an appointment with me and then making me wait 2.5 hours. I could never treat someone like that and I didn't think it was fair for them to treat me that way. All they had to do was swab my throat and write me a prescription because I was sure it was strep throat.
In total, they swabbed my throat (as I had asked) and said I had strep throat. I knew that already because my little son had it as well. I was with the PA for less than 5 minutes.
On my way out I was given a prescription for my symptoms and a letter saying I was no longer welcome at the practice. I laughed. How dare we offend the medicinal gods and tell them their practice was poorly run and rude! As if I would ever come back. I visited the AF Location, not the Lehi location.
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