You should NOT consider this business for any plumbing repairs! They originally scheduled for a day they were not open. I called at the time they said they would arrive and left a message. They called back to say they put me on the calendar for the next day and had given me the wrong date. Then came later that same week and claimed they would only charge for work done. THAT WAS NOT THE CASE - $20 part and 45 minutes later they somehow had a bill for $600 plus the service call. Most other companies take the service call charge out of the total - not this company. They know they are stealing your money and do not care. DO NOT TRUST them as I made the mistake of doing so. I called and discussed with Dominick my issue with the cost and he assured me they would process a refund once my check cleared. I followed up a few times after my check had cleared and received NO response. I brought this up with BBB and all Prestige offered in that complaint was a $50 off next service. Even if I thought about using them in the future (which I did not) that response shows how unprofessional and untrustworthy they are. This is the first time I ever heard of a flat rate for a plumber! If this review saves one person from being ripped off -then my time in writing it was worth it. I have never felt so sick in dealing with a company!!!!
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