I’d like to commend Frankie Hopkins, who has done a number of jobs here. One of his qualities is to use difficult challenges as educational opportunities. Recently he was instrumental in solving a seemingly intractable problem with my heater. This problem went back through several years of inspections by other plumbers. Frankie devised and tested several theories, finally brought in Kevin, the Manager, and together they fixed the problem. Frankie learned a lot in the process and I got a better working heater. I’ll continue to ask for him when I have plumbing problems, knowing he’ll find a solution.
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