They are good as far as home delivery, I never ran out of fuel oil but I've had nothing but problems with this company as far as maintenance. It seems that no matter what the problem is, it is not covered by their maintenance agreement. The price sky rockets every year, I'm now paying $400/yr and all I get for that is a clean nozzle about once a year. I say about because sometimes they went 16 months before doing their annual maintenance. They would always want to do it in the spring, and when I wanted it done just before winter, I was always denied.
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