I had been to the winery several times and bought many bottles of wine. I just went again in August 2014 and learned how little they thought of their customers. I was hoping to purchase a specific wine and was told that the were out of it but, the sales person let me know she had 5 botttles at home and asked what I would offer for it. Well, I thought that a bit odd but offered 20% above cost for her trouble if she would bring it into work the next day for me to pick up. She laughed and let me know that was not good enough for her troubles.
I then purchased a few other bottles and some olive oil. I was told to fill the bottle myself, and leave a inch on top, which I did. I pushed the cork all the was in and took to register to pay. No word was said on that it needed to be handled in any perticular way. I wrapped in a towel in a cloth bag and put in my friends new car on the floor in back. I went to take it out the following day at the hotel and the whole bottle had emptied and got all over. There was several hundred dollars in damage and I called twice before anyone returned my call and asked for them just to refund for the cost of the oil. They absolutly refused.
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