Dear Connie, I want to thank you once again for the very good care that you gave my mother while she resided at Warm Heart. You always treated her as an individual and respected her. She reached a stage where it was very difficult for her to communicate; yet you and your staff always seemed to anticipate her needs. She was always well groomed, well dressed and well fed. In addition, her dentist always commented that her teeth and gums were well taken care of. Her podiatrist said the same thing about her feet. I am aware that staff turnover in group homes is high, and I am particularly impressed by how you have been able to maintain a stable, caring, and competent staff over many years. The atmosphere at Warm Heart is consistently affectionate and client-centered. Thank you for all your help. With best regards, Anne
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