Scott Shaw was very helpful and efficient. He quickly replaced the humidifier and then (as I am a new homeowner) took the time to review my home's heat/AC set-up, how to use the thermostat and its various features, and how to maintain and care for the units as well. He was right on-time for the appointment too! I was very impressed by the thorough and professional job that he did and would highly recommend the company to others
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