On Friday April 25 2014, our cat needed a blood transfusion to aid his low red blood cell count which had moved him into respiratory danger. Our vet had phoned ahead to ensure a quick start on his problem. That went well, but from thereon, no communication took place with us as they robotically went about their tasks. No warming blanket was placed on our cat even though he was in shock, no gentle touch or soft voice of encouragement was given to comfort him through the intubation ordeal or transfusion. At one point when he was being removed from the oxygen cage since he had stopped breathing, one of the vet techs yanked him out sideways by his arm /shoulder and whammed him down onto the work table. She didn't know I had come back into the room. And no one else working in that room had a problem with her behavior.
This is a practice where humane treatment does not exist: no empathy for the poor pet victims or their frightened guardians. Where chat continues between them, but no important information is shared with clients such as "Your animal has stopped breathing again. We cannot get any blood pressure. His heart is still beating." Without these exchanges, a pet guardian doesn't know how to correctly proceed and Savannah Emerg Hospital likes it that way so they can call all the shots, and get that bill up high even if the situation is hopeless.
There was no debriefing, no follow up report by email, 3 days later a curt report only a medical doctor would understand arrived by mail since they refuse to discuss face to face with clients. I insisted that their harsh and unsuccessful treatment cease, and took my cat's corpse back to my home vet who respectfully cremated him.
Why does this Emergency Hospital have so many similar complaints? They need serious re training or to be closed down. if you have time, go to Charleston for vet emerg services. They have refused to answer my questions so I have taken them to the State Veterinary Board in Macon Georgia. (See online) Complain there.
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