Randall was courteous, knowledgeable and completed the work in no time. The only drawback, aside from the company's urging customers towards service plans, was that his company requires that he call in to process cc payments. the lady he worked with placed him on hold 4 or 5 times (this after several calls received a fast busy tone), but finally obtained the card info and processed the payment after 30-45mins. Don't have any negative to say about Randall.. he was great, but unlikely to use company again based on pricing structure, delay in obtaining payment.
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