I was experiencing difficulties in replacing the existing water filter for the Kohler K201 Water Filtration system. When I called McCarthy services, the Office Manager advised that she would have the plumbing Manager call me right back so that I could explain the problem. I received a call back within 30 minutes and an appointment was set up for the next day.
Greg the technician confirmed that the bracket anchoring the system was initially incorrectly installed making it difficult to change the filter. Greg moved the anchor bracket and changed the filter within a few minutes. Moving the bracket will allow me to replace the filter in subsequent months. Great job and great response by the McCarthy team. Definitely will use McCarthy for my future Plumbing needs.
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